Effective from April 2022
- Group Order
1.1 Group order is a service provided by Delivery Hero Malaysia Sdn Bhd (“foodpanda”, “we”, “our” or “us”), which allows you to start a group order cart on the foodpanda website and mobile application (“Platform”) and invite people to add their selected items directly into your cart. This makes it easier for you to organise group orders with multiple participants via the Platform.
1.2 These terms and conditions (“Terms”) govern your use of the group order service.
You can start a group order as a host via the Platform if you are 18 years of age or older and you satisfy the other terms and conditions relating to the creation of an account and use of the Platform.
- How it works
3.1 You can start a group order by clicking the “Group Order” icon on the mobile Platform or by clicking the “Start Group Order” button on the web Platform.
3.2 Once you have started a group order (“Group Order”), you will be the “host” of the Group Order. As the host, you can share a unique link or QR code (for mobile users) with other users who will then be able to participate and join in your Group Order as “guests”.
3.3 The host can submit the Group Order for check out at any time regardless of whether all guests have submitted their respective order(s). Guests will be able to edit, add or remove items from their order at any time until the host submits the Group Order for check out.
3.4 The host will be notified of any unavailable or out of the stock item (“Unavailable Item”) during check out. In such a case, the host may (a) choose to add more items to the Group Order; or (b) proceed to submit the Group Order for check out. If the host proceeds to submit the Group Order for check out under (b), the Unavailable Item will be removed from the Group Order and no payment will be made in respect of the Unavailable Item.
3.5 Only the host will be able to determine the delivery details (e.g., date, time and delivery address), payment method and have access to the Help Centre in respect of the Group Order. All guests should reach out directly to the host if there are any questions about the Group Order.
3.6 No amendments or changes may be made to the Group Order or the individual orders within the Group Order after it has been submitted.
3.7 Guests cannot cancel the Group Order or the individual orders within the Group Order.
3.8 Please access the Help Centre on the Platform if you (i.e. the host) wish to cancel the Group Order after it has been submitted or if you have any questions or issues with the Group Order.
4.1 There is no option to split payments in the Group Order. The Group Order must be submitted and paid for by the host.
- Application of Platform Terms
The terms and conditions relating to the use of the Platform shall continue to apply and are incorporated by reference herein. A copy of the Platform terms and conditions may be accessed via the Platform.
foodpanda may at its sole and absolute discretion modify, withdraw or discontinue, temporarily or permanently, the group order service or any part thereof at any time without prior notice. Any decisions made by foodpanda in relation to this service shall be final and conclusive. All changes or updates will be made available on the Platform.
- Prevailing Language
In the event of a dispute as to the Terms, the English version shall prevail. The English language version of these Terms shall control in all respects and shall prevail in case of any inconsistencies with translated versions.